Integrations

WhatsApp integration

We connect WhatsAppwith your system.

From the button that opens a chat on your site to the official WhatsApp API: notices that go out on their own, every conversation in your CRM and a catalogue in step with your stock. With your site, your store, your CRM or a custom-built system.

Free diagnostic. Integrations from CLP 490,000 + VAT, in a single payment.

What changes in your business

  • Every chat with its context

    The customer arrives from a product, a page or an ad, and your team knows what they're after before saying hello.

  • The right person answers

    Each branch, department or salesperson with their own number or shift, so nobody is left waiting for a reply.

  • Notices that go out on their own

    Order confirmed, payment received, delivery on its way or an appointment booked: your system lets the customer know on WhatsApp the moment it happens.

  • No lead stuck on one phone

    Conversations live in your CRM or a shared inbox, not on one person's phone.

  • You sell inside the chat

    Your catalogue in step with your stock, orders from WhatsApp and a payment link that confirms the order on its own.

  • Less work and less stress

    Nobody copies chats into a spreadsheet or sends the same message one by one. Your team talks to customers and sells.

WhatsApp in all its forms

When someone asks to "integrate WhatsApp" they can mean very different things, and they don't all cost the same. We do any of the three, or all three together, and we tell you from the start what's free and what Meta charges for.

  • Free

    Button and links on your site

    A button that opens a chat with your number. It needs no special account and has no per-message cost.

    • A message written for each page or product
    • Each branch's or department's number
    • Links and QR codes for your shop, your ads and your social media
    • Every click measured in Google Analytics
  • Free app

    WhatsApp Business app

    The app for businesses, on your phone or your computer, with a business profile, a catalogue and basic automatic messages.

    • A profile with hours, address and website
    • A catalogue with your products and prices
    • Greeting and away messages
    • Quick replies and labels to keep chats in order

You can start with the button and add the rest when you need it.

How it connects

Your system decides which message goes out and to whom; WhatsApp delivers it, and conversations, replies and orders come back to your system. These are some of the systems we can connect; if yours isn't here, or it's custom-built, we connect it too.

Forms, WordPress, Shopify, WooCommerce, Bsale, Odoo, Custom

Your system

The forms on your site, your online store, your CRM, your ERP or your own system. You don't have to change it.

WhatsApp

The official WhatsApp API, directly with Meta or through a provider such as Twilio or Vambe.

  • Notices, Catalogue, Payment link
    Your customersNotices, catalogue and payments in the chat they already use
  • Shared inbox, Phone alert, Your dashboard
    Your teamA shared inbox, with every chat assigned
  • Clientify, HubSpot, Pipedrive, Zoho CRM
    Your CRMEvery conversation and every lead on its record
  • Vambe, AI assistant, Button menu
    AssistantAnswers with your data and hands over to a person when needed
  • Conversations, Sales, Monthly spend
    ReportsConversations, sales and the month's spend

WhatsApp is a trademark of WhatsApp LLC and WooCommerce is a trademark of Automattic; both are named only to indicate compatibility. The other trademarks and logos belong to their owners and are shown as examples of systems that can be integrated. Codeform is not part of WhatsApp or Meta, or endorsed by them: we connect through the official WhatsApp API.

What syncs

We agree with you on what travels each way and when. This is what usually gets connected.

Your systemWhatsApp

  • Notices from your system

    Confirmed orders, payments received, deliveries, status changes and verification codes, with templates approved by Meta and each customer's details.

  • Reminders and collections

    A booked appointment, an instalment coming due or an abandoned cart: the message goes out on the day and at the time you set.

  • An up-to-date catalogue

    Your products with photo, price and stock in your WhatsApp catalogue, and whatever sells out stops showing.

  • Leads from your forms

    Each form on your site can open the conversation on WhatsApp, with what the customer asked for in front of your team.

WhatsAppYour system

  • Contacts and conversations

    Everyone who writes reaches your CRM or your system, with their messages on their record.

  • Replies and choices

    A button, an option from a list or a form filled in inside the chat come back to your system as data.

  • Orders from the chat

    The cart a customer puts together in your WhatsApp catalogue reaches your system as an order.

  • Status and source

    Sent, delivered, read or failed, and which Facebook or Instagram ad each chat came from.

Works with what you already use

If your system has an API, a database or exports a spreadsheet, we connect it with WhatsApp. Also if it's your own system, custom-built by your team or another provider.

  • WooCommerce
  • Custom systems

Everything we can do with WhatsApp

From the button to the API, we build it around your business. You can start with one piece and add the others when you need them.

A button that knows where it is

Across your whole site, with a message for each page or product, each branch's number and your opening hours.

Links and QR codes

For your shop, your ads, your social media and your emails, each with its own message and measured separately.

WhatsApp Business set up properly

Profile, catalogue, greeting and away messages, quick replies and labels, ready for your team.

Automatic notices

Orders, payments, deliveries, status changes and verification codes, from your store, your ERP or your system.

Reminders and collections

Booked appointments, instalments coming due and quotes with no answer, at the time you set.

A shared inbox

Your whole team answers the same number, with every chat assigned and its history in view.

Chats in your CRM

Every conversation and every lead in Clientify, HubSpot, your CRM or your system, without copying anything.

AI assistant or button menu

Answers with your stock, prices and opening hours, and hands over to a person when needed.

Forms and bookings in the chat

Quotes, bookings and surveys the customer completes without leaving WhatsApp.

Catalogue and orders

Your catalogue in step with your stock, and the orders that come in through the chat, straight into your system.

Payment links

A Mercado Pago, Flow or other payment link in the chat, and the order confirms itself once it's paid.

Campaigns and ads

Promotions to people who agreed to receive them, and the chats that come from your Facebook and Instagram ads, with their source.

What it costs

FromCLP 490,000+ VAT

In a single payment.

That's the price of a basic integration with the official API: automatic notices from your store or your system, or your WhatsApp catalogue kept in step with your stock.

  • No fees per message

    We don't charge per message, per chat or per sale. Meta charges for its messages straight to your account.

  • No limits

    A few chats or thousands a month: we don't charge more for it.

  • A fixed price

    Before we start you know exactly what you'll pay. No surprises at the end.

  • A free diagnostic

    In 30 minutes we look at your case and tell you where to start, with no commitment.

Just the button, or more?

The shared inbox, chats in your CRM, the assistant, orders and payments in the chat are quoted after the diagnostic, at a fixed price. If you'd like us to keep the integration up to date, there are monthly plans.

See monthly plans

How we work

  1. Free diagnostic

    In 30 minutes we look at where your customers write to you today, who answers and which notices you send by hand.

  2. A fixed-price proposal

    We send you the scope, timeline and price, starting with whatever saves you the most work.

  3. We connect and test

    We connect your number to the official API, prepare the templates for Meta to approve and test every message before switching it on.

  4. Maintenance, if you want it

    Meta, WhatsApp and your systems change. With a monthly plan we make those adjustments so your messages keep arriving.

    See the monthly plans

Frequently asked questions

Is the WhatsApp button enough for me?

If what you want is for people to write to you from your site, yes: the button opens a chat with your number and has no per-message cost. The API is for when you want WhatsApp to talk to your systems: automatic notices, chats in your CRM, an assistant or orders from the chat.

Isn't WhatsApp Business free?

The WhatsApp Business app is free. The official API, which is what connects WhatsApp to your systems, is a paid Meta service: it charges each delivered message by type (marketing, utility, authentication or service), at its rate for Chile and in Chilean pesos. Messages your customers send you aren't charged, and each number gets 1,000 service replies a month at no cost.

Can I keep using the app on my phone?

Yes. Meta lets you connect a number you already use in WhatsApp Business to the API: you keep chatting in the app and the integration sends notices from the same number. You can also use a new number just for the API.

Do I have to change systems?

No. The integration connects to what you already use: your site, your online store, your CRM, your ERP or your own system. If you already use a WhatsApp platform such as Vambe or Twilio, we connect to it.

What if my system is custom-built?

That works too. If it has an API or a database, we connect there. If it has neither, we find another route, such as an automatic export or a small module inside the system itself.

How much does Meta charge per message?

It depends on the type of message: a promotion costs more than an order notice or a verification code. Meta charges it straight to your account, and we don't charge per message. In the diagnostic we give you an estimate for your volume.

Can I send promotions on WhatsApp?

Yes, to customers who agreed to receive them, with templates Meta reviews before the first send. Since Meta charges each marketing message, we help you choose who to send them to and when.

What does it cost?

A basic integration with the API starts at CLP 490,000 + VAT, in a single payment: automatic notices from your system, or your WhatsApp catalogue kept in step with your stock. The rest is quoted after the diagnostic, at a fixed price.

Do I have to give you my account password?

No. You give us partner access from your Meta business account, with just the permissions needed and without your password. The account and the number stay yours.

Tell us how yourcustomers reach you.

Tell us where your customers write to you today, who answers and which notices you send by hand. In 30 minutes we'll tell you which form of WhatsApp suits you and what it would cost, free and with no commitment.

We reply within 24 hours.

or if you prefer
Message us on WhatsApp

or email us at contacto@codeform.cl